# Leasing and Experience Manager

## About the Role

We are seeking a personable, organized, and service-focused **Leasing and Experience Manager** to support leasing activity, resident relations, daily property operations, and team supervision. This role blends sales, customer service, community engagement, operations, and leadership to help create a positive experience for both prospective and current residents.

The Leasing and Experience Manager will play an important role in building relationships with residents, supporting leasing and closing efforts, planning community events, maintaining accurate resident information, and helping ensure that the leasing team provides a high level of service. This position is ideal for someone who enjoys working with people, solving problems, creating welcoming experiences, and contributing to the success of a residential community.

The ideal candidate is professional, friendly, proactive, and detail-oriented. They should be comfortable communicating with residents, touring prospective residents, supporting lease administration, supervising leasing staff, and helping the property operate smoothly day to day.

## Key Responsibilities

* Provide high-quality customer service to residents, prospective residents, guests, and vendors.
* Serve as a key point of contact for resident questions, concerns, requests, and service-related needs.
* Build strong relationships with residents to support satisfaction, retention, and a positive community experience.
* Support leasing activity, including responding to inquiries, conducting property tours, following up with prospects, and helping close leases.
* Present apartment homes, amenities, community features, pricing, and availability in a professional and engaging manner.
* Assist with lease applications, renewals, move-in preparation, move-out processes, and related documentation.
* Maintain accurate resident profiles, prospect records, leasing notes, contact information, preferences, and communication history.
* Support resident retention efforts through proactive communication, service follow-up, renewal outreach, and community engagement.
* Plan, coordinate, and promote resident events, community activities, and experience-focused initiatives.
* Help create a welcoming community environment that encourages resident connection and engagement.
* Supervise, coach, and support leasing team members in daily responsibilities, customer service expectations, follow-up activity, and leasing goals.
* Monitor leasing team performance and help ensure timely responses to leads, inquiries, tours, applications, and resident requests.
* Assist with training leasing staff on property standards, leasing procedures, resident communication, and customer service practices.
* Work with property management, maintenance, and operations teams to help resolve resident concerns and support smooth daily operations.
* Communicate service issues, maintenance concerns, resident feedback, and operational needs to the appropriate team members.
* Support marketing efforts, including outreach, online listings, social media content, resident communications, and promotional materials as needed.
* Help maintain the appearance and readiness of leasing offices, model units, amenity spaces, and common areas.
* Track leasing activity, resident engagement, renewals, event participation, and other property-related metrics as needed.
* Ensure leasing and resident service activities are completed in accordance with company policies, fair housing requirements, and property procedures.

## Required Qualifications

* Experience in leasing, property management, hospitality, customer service, sales, resident services, or a related role.
* Strong communication and interpersonal skills.
* Ability to provide warm, professional, and responsive service to residents and prospects.
* Experience supporting leasing activity, sales follow-up, tours, applications, renewals, or resident communication.
* Strong organizational skills and attention to detail.
* Ability to manage multiple priorities in a busy property environment.
* Comfortable using property management software, CRM systems, email, spreadsheets, and basic office technology.
* Ability to build relationships, resolve concerns, and communicate effectively with a wide range of people.
* Professional appearance, positive attitude, and strong follow-through.
* Ability to work independently while supporting a collaborative property team.
* Understanding of fair housing requirements and commitment to consistent, respectful resident service.

## Preferred Qualifications

* Previous experience in multifamily residential property management or apartment leasing.
* Experience supervising leasing consultants, resident service staff, or customer-facing team members.
* Experience planning resident events, community engagement activities, or hospitality-focused experiences.
* Familiarity with property management platforms such as Yardi, RealPage, Entrata, Onesite, AppFolio, or similar systems.
* Experience with lease renewals, resident retention, lead management, and occupancy goals.
* Sales experience with a strong ability to follow up, build value, and close leases.
* Bilingual communication skills are a plus, depending on the community and resident population.
* Knowledge of local rental market trends, competitive properties, and apartment marketing practices.

## Ideal Candidate Profile

The ideal candidate is a strong relationship-builder who enjoys creating a welcoming and well-managed resident experience. This person understands that successful leasing is not only about filling apartments, but also about building trust, providing excellent service, and helping residents feel connected to the community.

They should be comfortable balancing sales goals with resident satisfaction, daily operations, and team leadership. The right candidate will be able to motivate leasing staff, handle resident concerns professionally, plan engaging events, and contribute to a positive property culture.

This person should be proactive, dependable, and service-minded. They should take pride in details, follow through on commitments, and help create an environment where residents, prospects, and team members feel supported.

## Work Environment

This role is typically performed in a residential property, apartment community, leasing office, or multifamily housing environment. The Leasing and Experience Manager may spend time in the leasing office, touring apartment homes, walking the property, attending resident events, coordinating with maintenance, and meeting with residents or prospects.

The position may require some weekend, evening, or event-related hours depending on leasing needs, resident activities, and property schedules. The successful candidate should be comfortable working in a people-facing environment where priorities can shift quickly and strong service is essential.

## Compensation and Benefits

Compensation will be based on experience, qualifications, location, and overall fit for the role. Benefits may include:

* Competitive salary or hourly pay
* Leasing bonuses or performance incentives, depending on company policy
* Full-time employment
* Health, dental, and vision benefits
* Paid time off
* Retirement plan options
* Professional development and training opportunities
* Opportunities for growth within property management or residential operations
* Collaborative property team environment

## Equal Opportunity Statement

We are an equal opportunity employer and welcome applicants from all backgrounds. Employment decisions are based on qualifications, experience, skills, and business needs. We are committed to maintaining a respectful, inclusive, and service-focused work environment.