Job Title: Customer Data Analyst
Department: Data Analytics / Customer Experience
Employment Type: Full-Time/Part-Time(Remote-USA)

Job Summary

We are seeking a detail-oriented and analytical Customer Data Analyst to collect, analyze, and interpret customer data to help the organization improve customer experience, retention, engagement, and business performance.

The successful candidate will work with customer and business data to identify trends, prepare reports, develop dashboards, and provide actionable insights to management and other departments.

Key Responsibilities
Collect, clean, organize, and analyze customer data from multiple sources.
Monitor customer behavior, engagement, satisfaction, retention, and other key performance indicators.
Identify trends, patterns, opportunities, and potential issues within customer data.
Prepare recurring and ad-hoc reports for management and internal teams.
Develop and maintain dashboards and data visualizations.
Track customer metrics and evaluate performance against business goals.
Work with Customer Support, Sales, Marketing, and Operations teams to understand data requirements.
Ensure customer data is accurate, complete, and properly maintained.
Investigate data discrepancies and recommend appropriate solutions.
Translate complex data findings into clear and understandable business insights.
Support customer segmentation and analysis initiatives.
Assist with forecasting, performance analysis, and business planning.
Maintain appropriate standards for data privacy, security, and confidentiality.
Perform other data analysis and reporting duties as assigned.

Required Qualifications
Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Computer Science, Business, or a related field, or equivalent experience.
13 years of experience in data analysis, customer analytics, business intelligence, or a related field.
Strong analytical and problem-solving skills.
Advanced proficiency with Microsoft Excel or Google Sheets.
Experience working with databases and SQL.
Familiarity with data visualization tools such as Tableau, Power BI, or similar platforms.
Strong attention to detail and accuracy.
Ability to interpret data and communicate findings effectively.
Excellent written and verbal communication skills.
Ability to manage multiple projects and meet deadlines independently.

Preferred Qualifications
Experience analyzing customer or CRM data.
Experience with Salesforce, HubSpot, Zendesk, or similar customer-management platforms.
Knowledge of Python, R, or another data-analysis programming language.
Experience with customer segmentation, churn analysis, retention analysis, or customer lifetime value.
Familiarity with statistical analysis and forecasting techniques.

Key Skills
Data Analysis
SQL
Microsoft Excel
Data Visualization
Reporting & Dashboard Development
Customer Analytics
Problem Solving
Critical Thinking
Attention to Detail
Communication
Time Management
Data Privacy & Confidentiality
Performance Metrics

Success in this role may be measured by:

Accuracy and timeliness of reports and analyses.
Quality and usefulness of customer insights.
Data accuracy and integrity.
Improvement in reporting and dashboard efficiency.
Ability to identify meaningful customer trends and opportunities.
Responsiveness to internal data requests.
Contribution to customer retention, engagement, and overall business performance.

Compensation & Benefits
Competitive salary based on experience and qualifications.
Full-time employment opportunities.
Remote
Training and professional development opportunities.
Company benefits package, subject to eligibility.

APPLY NOW!!! USA ONLY.