Assistant, Global Social Media Community & Insights - Calvin Klein

# Social Media Community Manager

## About the Role

Calvin Klein is seeking a culturally aware, detail-oriented, and highly engaged **Social Media Community Manager** to support global social media community engagement, social listening, and reporting across Calvin Klein owned channels and off-channel brand mentions. This role sits within the Calvin Klein CMO Group and plays an important part in strengthening the brand’s connection with audiences across key social platforms.

The Social Media Community Manager will help manage day-to-day engagement across platforms such as Instagram, TikTok, Threads, and emerging Gen Z-focused channels. This role requires a strong understanding of social media culture, platform behavior, brand voice, community management, social listening, copywriting, trend awareness, reporting, and cross-functional coordination.

The ideal candidate is a strong writer, careful listener, and fast-moving social marketer who understands how to represent a global fashion and lifestyle brand with consistency, creativity, and sound judgment. This person should be comfortable monitoring conversations, responding to community activity, identifying trends, tracking sentiment, and sharing insights that help inform brand, content, and marketing decisions.

## Key Responsibilities

* Support global social media community engagement across Calvin Klein owned social channels.
* Monitor and engage with comments, replies, direct interactions, tags, mentions, and relevant conversations across platforms.
* Help maintain a consistent, brand-right voice across Instagram, TikTok, Threads, and emerging Gen Z-focused platforms.
* Track off-channel brand mentions, cultural conversations, creator activity, consumer sentiment, and relevant social trends.
* Conduct social listening to identify audience feedback, recurring themes, brand perception, campaign response, product conversations, and emerging opportunities.
* Draft thoughtful, concise, and platform-appropriate copy for community responses, engagement moments, captions, replies, and social interactions.
* Escalate sensitive, high-priority, reputational, legal, customer service, or crisis-related conversations to the appropriate internal teams.
* Prepare social media reports that summarize community activity, sentiment, engagement trends, campaign performance, audience insights, and notable brand mentions.
* Support reporting across owned channels and off-channel conversations to help the team understand how audiences are responding to Calvin Klein content and campaigns.
* Partner with social strategy, content, creative, influencer, PR, customer service, e-commerce, regional marketing, and brand teams.
* Help identify opportunities for real-time engagement, creator interaction, cultural relevance, and community-building moments.
* Monitor platform trends, memes, formats, language, creator behavior, and cultural signals relevant to Gen Z and fashion/lifestyle audiences.
* Maintain awareness of Calvin Klein campaigns, launches, partnerships, product priorities, and brand messaging to ensure accurate community responses.
* Support social content planning by sharing audience insights, frequently asked questions, community feedback, and performance observations.
* Help maintain community management guidelines, response frameworks, escalation processes, reporting templates, and social listening documentation.
* Track competitive and industry social activity to identify engagement patterns, creative opportunities, and audience expectations.
* Ensure all social engagement aligns with Calvin Klein’s brand standards, tone, values, and global communication guidelines.

## Required Qualifications

* Experience in social media marketing, community management, digital marketing, brand communications, or a related role.
* Hands-on experience managing or supporting social media engagement across platforms such as Instagram, TikTok, Threads, X, YouTube, or emerging social platforms.
* Strong understanding of social media culture, platform behavior, audience engagement, and brand voice.
* Strong copywriting skills with the ability to write concise, polished, platform-appropriate responses.
* Experience using social listening, reporting, analytics, or community management tools.
* Ability to monitor social conversations and identify trends, sentiment, issues, and engagement opportunities.
* Strong judgment when responding to public-facing conversations or escalating sensitive topics.
* Excellent attention to detail and ability to maintain accuracy in a fast-moving social media environment.
* Strong organizational skills and ability to manage multiple channels, conversations, reports, and priorities.
* Ability to collaborate with cross-functional teams and communicate insights clearly.
* Interest in fashion, lifestyle, culture, creator communities, and Gen Z social behavior.

## Preferred Qualifications

* Experience working for a fashion, beauty, lifestyle, retail, entertainment, consumer brand, agency, or global brand organization.
* Experience supporting global social media channels or coordinating with regional social teams.
* Familiarity with tools such as Sprinklr, Brandwatch, Sprout Social, Dash Hudson, Later, Emplifi, Hootsuite, Talkwalker, NetBase Quid, or similar platforms.
* Experience preparing social media performance reports, community summaries, sentiment reports, or campaign recaps.
* Experience engaging with creator, influencer, celebrity, or fan communities.
* Strong understanding of Instagram Reels, TikTok trends, Threads conversations, creator culture, and emerging Gen Z platforms.
* Experience working with social escalation processes, brand safety guidelines, PR teams, or customer care teams.
* Ability to identify culturally relevant moments and recommend thoughtful ways for a brand to participate.
* Familiarity with fashion campaigns, product launches, brand partnerships, and social-first storytelling.

## Ideal Candidate Profile

The ideal candidate is a social-first communicator who understands that community engagement is both creative and strategic. This person knows how to listen closely, respond thoughtfully, and identify what social conversations reveal about audience interests, brand perception, and cultural momentum.

They should be comfortable moving quickly while maintaining strong judgment and brand consistency. The right candidate can write in a clear and modern social voice, recognize when a conversation needs escalation, and turn social activity into useful insights for internal teams.

This person should be curious about fashion, culture, creators, Gen Z platforms, and emerging social behaviors. They should enjoy working across teams, staying close to the online conversation, and helping a global brand show up in ways that feel relevant, polished, and authentic.

## Work Environment

This role sits within the Calvin Klein CMO Group and will involve close collaboration with social media, creative, content, PR, influencer, marketing, customer service, regional, and brand teams. The Social Media Community Manager should be comfortable working in a fast-paced environment where platform trends, campaign activity, and consumer conversations can shift quickly.

The position may require monitoring social channels during key campaign moments, launches, events, or high-volume engagement periods. The successful candidate should be organized, responsive, collaborative, and able to balance real-time social awareness with thoughtful brand stewardship.

## Compensation and Benefits

Compensation will be based on experience, qualifications, location, and overall fit for the role. Benefits may include:

* Competitive salary
* Full-time employment
* Health, dental, and vision benefits
* Paid time off
* Retirement plan options
* Professional development opportunities
* Collaborative global marketing environment
* Opportunity to support a leading fashion and lifestyle brand
* Opportunity to work across major social platforms and emerging digital communities

## Equal Opportunity Statement

Calvin Klein is an equal opportunity employer and welcomes applicants from all backgrounds. Employment decisions are based on qualifications, experience, skills, and business needs. The company is committed to maintaining a respectful, inclusive, and collaborative work environment.