Restaurant Manager

# Restaurant Manager

## About the Role

Major Food Group is seeking an experienced, service-driven, and highly professional **Restaurant Manager** to join the team at **Contessa Miami**. This role is ideal for a hospitality leader who understands the expectations of an upscale dining environment and can help maintain exceptional service standards, smooth daily operations, and a polished guest experience.

The Restaurant Manager will work under the direction of the General Manager and help oversee front-of-house operations, staff coordination, guest service, scheduling, policy compliance, and overall operational consistency. This position requires strong leadership, attention to detail, strong communication skills, and the ability to support a high-performing restaurant team in a fast-paced, elevated hospitality setting.

The ideal candidate is hands-on, calm under pressure, and passionate about delivering memorable guest experiences. They should be comfortable leading service, supporting staff, resolving guest concerns, maintaining standards, and helping ensure the restaurant operates with professionalism, efficiency, and consistency.

## Key Responsibilities

* Support the General Manager in overseeing day-to-day restaurant operations.
* Help maintain high service standards consistent with Major Food Group and Contessa Miami expectations.
* Lead, coach, and support front-of-house staff during service.
* Coordinate daily staffing, floor coverage, shift assignments, breaks, and service flow.
* Assist with employee scheduling to ensure appropriate coverage for lunch, dinner, private events, and peak service periods.
* Monitor guest experience throughout service and address concerns quickly, professionally, and thoughtfully.
* Ensure guests receive attentive, polished, and knowledgeable hospitality from arrival through departure.
* Help train staff on service standards, restaurant policies, menu knowledge, wine and beverage service, guest interaction, and hospitality expectations.
* Support pre-shift meetings, service briefings, staff communication, and daily operational updates.
* Ensure company policies, procedures, safety standards, and service protocols are upheld.
* Maintain a clean, organized, and guest-ready dining room, bar, host stand, service stations, and other front-of-house areas.
* Partner with kitchen leadership, bar teams, hosts, servers, bussers, runners, and support staff to ensure smooth coordination between departments.
* Monitor reservations, table turns, guest pacing, wait times, and overall dining room efficiency.
* Assist with opening and closing duties, cash handling oversight, sales reporting, and shift documentation as needed.
* Help manage inventory, supplies, uniforms, service tools, menus, and other operational materials.
* Address staff performance issues, service gaps, attendance concerns, or guest feedback in a timely and professional manner.
* Support private dining, special events, VIP guests, and high-volume service periods.
* Identify opportunities to improve service execution, team performance, guest satisfaction, and operational consistency.
* Represent the restaurant with professionalism, hospitality, and a strong commitment to excellence.

## Required Qualifications

* Prior restaurant management or supervisory experience in a full-service dining environment.
* Experience working in upscale, fine dining, luxury hospitality, high-volume restaurant, or premium service settings.
* Strong understanding of front-of-house restaurant operations.
* Excellent guest service skills and ability to create a warm, polished, and professional dining experience.
* Strong leadership skills with the ability to coach, motivate, and support restaurant staff.
* Ability to manage service flow, staffing needs, guest concerns, and operational priorities in a fast-paced environment.
* Strong communication and problem-solving skills.
* Ability to uphold company policies, service standards, safety expectations, and hospitality procedures.
* Strong attention to detail and commitment to consistency.
* Ability to work nights, weekends, holidays, and flexible schedules based on restaurant needs.
* Professional appearance, strong work ethic, and passion for hospitality.

## Preferred Qualifications

* Experience managing in a high-profile, chef-driven, luxury, or destination restaurant.
* Familiarity with reservation systems, POS systems, scheduling tools, and restaurant reporting platforms.
* Experience with staff training, service standards development, guest recovery, and performance coaching.
* Knowledge of food, wine, cocktails, menu presentation, and elevated service techniques.
* Experience supporting private events, VIP service, large parties, or high-volume dining rooms.
* Food safety or alcohol service certification, depending on local requirements.
* Bilingual communication skills are a plus, depending on guest and team needs.

## Ideal Candidate Profile

The ideal candidate is a polished hospitality professional who leads by example. This person understands that excellent restaurant management requires both strong service instincts and disciplined operational follow-through.

They should be comfortable on the floor, visible to guests, and engaged with the team. The right candidate can anticipate guest needs, support staff during busy service, handle issues calmly, and help maintain the energy and elegance expected in an upscale dining environment.

This person should take pride in creating a positive team culture, maintaining high standards, and delivering exemplary service every day.

## Work Environment

This role is based at **Contessa Miami** and is performed in a fast-paced, guest-facing restaurant environment. The Restaurant Manager will spend much of the shift on the floor, supporting service, interacting with guests, coordinating staff, and ensuring operational standards are met.

The position may require standing and walking for extended periods, working evenings, weekends, holidays, and supporting high-volume service periods or special events. The successful candidate should be comfortable working in a dynamic hospitality environment where attention to detail, professionalism, and guest satisfaction are essential.

## Compensation and Benefits

Compensation will be based on experience, qualifications, location, and overall fit for the role. Benefits may include:

* Competitive salary
* Full-time employment
* Health, dental, and vision benefits
* Paid time off
* Dining or employee discounts, depending on company policy
* Training and professional development opportunities
* Career growth within Major Food Group
* Opportunity to work in an upscale, high-profile restaurant environment
* Collaborative and hospitality-focused team culture

## Equal Opportunity Statement

Major Food Group is an equal opportunity employer and welcomes applicants from all backgrounds. Employment decisions are based on qualifications, experience, skills, leadership ability, and business needs. The company is committed to maintaining a respectful, inclusive, and professional work environment.